Multi-agency mental health crisis training

The Mental Health Crisis Care Concordat is a national agreement between services and agencies involved in the care and support of people in crisis. In 2015 CCGs were asked to work with partners to develop an action plan to implement the Concordat.

The Network held 3 events to support the delivery of Crisis Care Concordat Action Plans across the North East and Cumbria. At these events stakeholders, including service user and carer groups, were asked to identify the top priorities to address as a region in order to provide better care and an improved experience for people in a mental health crisis. The number one priority was identified as multi-agency training to help all parties involved in delivering crisis care to develop a better understanding of each other’s roles and responsibilities and to understand how they can work together to provide excellent care and improved efficiency.

The Network undertook a survey of current crisis training and needs across health care, police, Local Authority, service users and North East Ambulance Service and convened a working group with representatives from each agency to develop a solution. The theme of the concordat is collaborative working so the group developed a proposal for multi-agency training provided in partnership by each of the agencies. The group has been successful in securing funding from NHS England and from the North East Urgent Care Network to develop and pilot the training.

There has been a great deal of interest in this work from colleagues across Networks and police forces, and plans are now under way to develop further scenarios.

“The crisis pathway is complex and involves many different partners and organisations. It is essential for patient care that each member of the pathway knows the roles of each other and can work together to make the experience as useful and streamlined as possible. Bringing partners together through the Network has given us an excellent opportunity and we have designed a unique training package for professionals in the pathway designed by the different professionals and expert patients in collaboration. The training is interactive and relevant and will make a huge difference for all involved.”
Dr Mary-Jane Tacchi – Consultant Psychiatrist, Northumberland Tyne and Wear NHS FT and Chair of the Clinical Network Crisis Care Forum