Crisis Care

Chair: Dr Mary Jane Tacchi, Consultant Psychiatrist, Northumberland, Tyne and Wear NHS Foundation Trust
Vice Chair: Dr Suresh Babu, Consultant Psychiatrist, Tees, Esk and Wear Valleys NHS Foundation Trust


Crisis Care Concordat Published in February 2014, the Concordat is a national agreement between services and agencies involved in the care and support of people in crisis. It sets out how organisations will work together better to make sure that people get the help they need when they are having a mental health crisis.

Crisis Care Partnership Groups across the network have developed and submitted Crisis Care Concordat Action Plans.

MIND have developed a website where all of the action plans can be found and are encouraging local areas to upload examples of what excellent mental health crisis care looks like.

In addition to this work crisis care providers have developed a set of regional standards across Northern England.


The Network held a Crisis Care Concordat Sharing and Learning Event on 15 April 2015.  There was lots of helpful and productive conversation and it was fantastic to hear about some of the excellent work that is being done across the North East and Cumbria.

The group on the day agreed that the 3 priority areas to explore collaboratively are:

  • Training
  • Conveyance
  • Information sharing

This has formed the basis of our Crisis Care work programme.

In addition to this we have worked with the North East and North Cumbria Academic Health Science Network on a specific project to work with mental health crisis and liaison teams, emergency departments, police, social care and the ambulance service to develop a better understanding of how the system can support people who are frequent users of urgent and emergency care services.  You can read more about the project, which was facilitated by North of England Mental Health Development Unit, and access the final report on our Managing Vulnerable Frequent Service User subpage.

Sharing and learning event – 29th June 2017

On Thursday 29th June 2017 we held an event to bring the concordat groups back together to reflect on progress, share challenges and discuss ideas for future developments.  Colleagues from the National Programme Teams for both adults and children and young people’s mental health came along to provide a useful update from NHS England.  As part of this we discussed the national CQUIN for 2017-19 to improve services for people with mental health needs who present to A&E.  You can read more information about this and access resources produced by NHS England on our Liaison Mental Health page.

We spent time considering the findings and recommendations from the Managing Vulnerable Frequent Service Users project.  The full report from that project is available here.

Download the presentation slides from the event



Clinical Guidelines & PathwaysDownload